Shipping policy

Shipping Policy

Last Updated: July 28, 2026

At Cosnov, we are committed to providing a reliable and convenient shopping experience for our customers. This Shipping Policy explains how we process orders, handle shipments, and provide delivery information for purchases made through our online store.

By placing an order with Cosnov, you acknowledge and agree to the shipping terms described in this policy.

Order Processing Time

Orders are processed within 1–2 business days
Processing days: Monday to Friday
Orders placed on weekends or holidays will be processed on the next business day

Order Cut-Off Time

Daily Cut-Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)
Orders placed before the cut-off time may be processed the same business day
Orders placed after the cut-off time will be processed the next business day

Shipping Method & Transit Time

Shipping Method: Standard UK Shipping
Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time

Processing Time: 1–2 business days
Transit Time: 5–7 business days
Total Estimated Delivery Time: 6–9 business days (Monday to Friday)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping seasons.

Shipping Charges

Free Shipping on all orders
No minimum purchase required

Delivery Address

Orders are shipped to the address provided at checkout.
Please ensure your shipping details are accurate and complete.

Fashnav is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your name, delivery address, apartment or unit number, and contact details before completing your purchase.

Cosnov is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

These circumstances may include carrier delays, weather events, holidays, logistical issues, incorrect addresses, or other unexpected situations.

If your order has not arrived within the expected delivery timeframe, please contact Cosnov and we will assist you in checking the status of your shipment.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier for additional delivery details.

Cosnov will make reasonable efforts to assist customers with delivery concerns; however, we are not responsible for packages that are confirmed as delivered by the shipping carrier.

Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to modify shipping information.

International Shipping

At this time, Cosnov primarily serves customers within the United States. If international shipping options become available in the future, this policy will be updated accordingly.

Changes to This Shipping Policy

Cosnov may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carrier arrangements, or business operations.

Any updates will be posted on this page with the revised "Last Updated" date.