Refund policy
Refund And Return Policy
Last Updated: July 28, 2026
At Cosnov, customer satisfaction is important to us. We want every customer to have a positive shopping experience when purchasing our handbags, tote bags, and fashion accessories.
This Refund Policy explains the conditions, process, and requirements for requesting returns, exchanges, and refunds for purchases made through our online store.
By placing an order with Cosnov, you acknowledge and agree to the terms described in this Refund Policy.
Return Eligibility
Customers may request a return within 20 days from the date the order is delivered.
To qualify for a return, the item must be unused, in its original condition, and include any original packaging, tags, or accessories that were included with the order.
Items that have been used, worn, damaged, altered, washed, or returned without original packaging may not be eligible for a refund.
Cosnov reserves the right to refuse returns that do not meet the requirements stated in this policy.
Return Process
To request a return, customers must contact Cosnov within the applicable return period using the contact information provided below.
When contacting us, please include your order number, customer name, and details regarding the reason for the return. For damaged, defective, or incorrect items, we may request photographs or additional information to help us review the issue.
Customers should not send any products back before receiving return instructions and approval from Cosnov.
Damaged, Defective, or Incorrect Orders
We encourage customers to inspect their orders after delivery.
If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible with your order details and supporting information.
After reviewing the situation, Cosnov may provide an appropriate solution, which may include a replacement, refund, or another resolution depending on the circumstances.
Return Shipping
Customers may be responsible for return shipping costs unless the return is required because of an error made by Cosnov, such as receiving an incorrect or defective item.
Original shipping charges may not be refundable unless required by applicable law.
The customer is responsible for ensuring that returned items are shipped safely and arrive in acceptable condition.
Refund Process
Once a returned item is received and inspected, Cosnov will notify the customer regarding the approval or rejection of the refund request.
If a refund is approved, the refund will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your bank, payment provider, or financial institution. Cosnov is not responsible for delays caused by third-party payment processors.
Exchanges
If you would like to exchange an item, please contact Cosnov with your order information.
Exchange requests are subject to product availability and must meet the same eligibility requirements as returns.
If the requested replacement item is unavailable, we may provide an alternative solution or refund where applicable.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing your order.
Orders that have already been processed, prepared for shipment, or shipped may not be cancelled. In such cases, customers may request a return according to the terms of this Refund Policy.
Non-Returnable Items
Certain products may not be eligible for return if they are no longer in their original condition or if they have been damaged, used, or modified after delivery.
Cosnov reserves the right to determine return eligibility based on the condition of the returned product.
Late or Missing Refunds
If you have not received an approved refund within the expected processing time, please first check with your payment provider or financial institution.
If the issue continues, please contact Cosnov and we will assist you in reviewing the status of your refund.
Changes to This Refund Policy
Cosnov may update this Refund Policy from time to time to reflect changes in our business practices, customer service procedures, or legal requirements.
Any updates will be posted on this page with the revised "Last Updated" date.
Customer Support
For any questions, our support team is ready to assist:
Address: 711 Louisiana St Ste 2150 , Pennzoil Place, South Tower , Houston TX 77002 , United States
Phone: +1 7138601625
Email: support@cosnov.shop
We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.